Staff of Doha Bank who completed the Intensive Training and Certification Programme with officials of the bank.

Doha: The first batch of the Doha Bank staff that completed the Intensive Training and Certification Programme successfully was awarded with certificates recently by CEO of the Bank R Seetharaman, Head of Retail Banking, Louis A Scotto and Head of Human Resources, Abdul Rehman Ali Al Mohammed.

Chairman of Doha Bank Sheikh Fahad bin Mohammed bin Jabor Al Thani launched this programme in June this year.

The programme was conducted at the bank’s dedicated training centre, which is equipped with a computer room and a state-of-the-art mock bank.

The certification — designed to include soft-skill modules, role-play modules, technical modules and real case studies — was organised in a phased manner and each training session was followed by a written examination and an interview.

CEO of Doha Bank R Seetharaman said that the bank is committed to providing customer service of the highest standards and will continue to deploy resources towards staff development.

“This certification is just one step among the various initiatives Doha Bank will be unveiling to continually enhance its customer service levels,” he said.

Louis A Scotto said that the bank has developed a comprehensive plan for the retail division staff with to enrich their career growth within Doha Bank.

“The plan has factored the training curriculum for excelling in service levels both at the current job grade and the next. It has been tailored to each individual’s training needs in conjunction with the Human Resources and Training Departments,” said.

Abdul Rehman said that providing an individual career progression plan for the Qatari staff, was one of the key initiatives undertaken by Doha Bank.