By Huda NV

DOHA: A major partnership between Qatar National Bank (QNB) and Qtel is set to make the telecom company’s services easily available for people across Qatar, with wide range of Qtel services becoming available through all QNB ATMs.

The partnership will also introduce more services over the next year.

The agreement is part of QNB and Qtel’s shared commitment to increasing the level of convenience and access for customers across Qatar, providing round-the-clock service in the widest possible range of locations.

Earlier, only top-up for Hala prepaid cards were available over the QNB ATMs. With the advanced services, any Qtel customer can view and pay the bills by cash, credit card, debit card or by deducting from account and get connected automatically through QNB’s network of 157 machines across Qatar. Apart from this, customers can also purchase and print Hala, Ebhar, QCard and Dawli vouchers.

“As the next step, we hope to provide Qtel screens on QNB ATMs which further make services easier for all the customers. We are looking into the possibilities, as the newly introduced services take more time for transaction. With the Qtel screens, transactions can be made faster,” Waleed Al Sayed, Executive Director, Customer Service, Qtel, told The Peninsula.

“The partnership with QNB has been long running and we hope to deepen the relations. We will also try to work with other banks, later.”

“We are very pleased to complete this partnership agreement, which ensures that Qtel and QNB customers have the best possible support wherever they are in the country. A major part of our Customer Charter is ensuring that our customers have the widest range of payment options, and our work with QNB significantly extends people’s choice,” Al Sayed said.

Qtel’s partnership with QNB complements its Customer Charter promise to provide the widest range of payment options to its customers.

QNB has also progressively introduced a range of measures designed to make banking easier for retail and corporate customers.

“Through this agreement, customers will be able to manage their finances and their communication needs via a single point of access at our easily-available ATMs. Our whole approach to customer service is to make life easier for people, and we believe this partnership will make a very important contribution,” said Ali Ahmed Al Kuwari, Executive General Manager and Chief Business Officer, QNB.

Added to the new agreement with QNB, Qtel continues to offer its e-voucher system through special terminals located in shops all over Qatar.

The terminals deliver printed e-vouchers’ numbers, which can be used in exactly the same way as scratch-cards.

The company also has a large number of Self Service Machines across Qatar.