CRA to host consumer outreach event
07 Dec 2017 - 9:42
As part of its initiatives to educate consumers about their rights and responsibilities, the Communications Regulatory Authority (CRA) is organising an outreach event on Saturday at Aspire Park, next to the Sugar & Spice Cafe from 2pm to 9pm.
The is an opportunity for CRA to connect with telecom consumers and raise awareness. CRA’s team will be on hand to provide useful tips to help visitors better understand their rights and responsibilities and to educate consumers on other topics related to roaming, spam SMS messages and scam calls. Visitors will also be able to lodge telecom complaints against service providers onsite and learn more about CRA’s complaints resolution process. The CRA stand will also include a special section to connect with consumers who follow the CRA social media accounts to get their feedback about the e-awareness campaigns and to identify the topics they want to know more about.
“CRA ensure to balance the rights of consumers with the obligations of telecoms service providers. Consumers need to be aware of their rights and responsibilities in order to make informed decisions. I would like to invite all telecom consumers to join us at the event to know more about their rights and responsibilities,” said Amel Salem Al Hanawi (pictured), CRA’s Consumer Affairs Manager.
One of CRA’s consumer protection initiatives is ‘Arsel’ app. The app has user-friendly interface and an extensive range of useful features that gives users the ability to check if there are any network coverage issues reported in their area. Additionally the app has speed test functionality that allows users to check internet speed (Mobile/Wi-Fi) and report this directly to the CRA. Consumers can contact the CRA in a variety of ways: the 24/7 hotline number is 103, email CRA at [email protected], using “Arsel” mobile application, by tweeting directly to @CRAqatar, CRA’s online complaint form or by visiting the CRA’s headquarters at Al Nasr Tower B.