Qatar Airways launches 24/7 social media support for customers

 09 Aug 2017 - 19:20

Qatar Airways launches 24/7 social media support for customers

The Peninsula

DOHA: Getting in touch with Qatar Airways’ Customer Service team has been made even easier today thanks to the launch of a brand new dedicated 24/7 Twitter channel.

Although the online support function already exists, by introducing a dedicated 24/7 bilingual service, Qatar Airways’ passengers will now be provided with an even more customised online support service.

Using the dedicated support handle of @QRsupport, passengers can raise their enquiries and receive replies 24-hours-a-day, seven-days-a-week in English and Arabic from the airline’s customer service team, ensuring Qatar Airways’ passengers can continue to contact the airline as quickly and simply as possible.

Qatar Airways Chief Commercial Officer, Ehab Amin, said: “Social media has transformed the way and speed in which people interact with one another and businesses, so we are delighted that this new Twitter handle demonstrates our ongoing commitment to innovate and to continue raising the bar in anticipating and meeting the needs of our passengers, quickly and smoothly.

“Qatar Airways will continue to enhance our renowned customer service both in the sky and on the ground, recognising the increasingly important role played by social media. We are committed to continually evolving and offering even more ways for our passengers to communicate with us.”

Qatar Airways Senior Vice President, Marketing and Corporate Communications, Salam Al Shawa, said: “Qatar Airways continues to grow both in reach and recognition online. Our social media engagement strategy has successfully created a buzz online, so much so that we are the world’s ‘most-liked’ airline on Facebook.

“We are also proud that our five-star service has been recognised in a recent independent survey* which found that Qatar Airways had the highest positive sentiment, especially for its in-flight service, products, special offers and promotions, and airport experience, compared to any other Middle East airline.”

*The independent study by the Toulouse Business School, in partnership with Brands Eye, (a social media data mining company) measured sentiment towards Middle East airlines between March to June 2017.

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