Qatar Tourism Authority urges hotels to keep professionalism without bias amid diplomatic crisis
14 Jun 2017 - 1:40
By Fazeena Saleem / The Peninsula
Qatar Tourism Authority (QTA), in a circular issued to all hotels in the country, urged them to uphold professional standards and ensure that rights of people of all nationalities are protected while dealing with guests, given the diplomatic crisis.
“In pursuit of excellence and as we go through the current exceptional circumstances, we are certain that you will continue to adhere to professional standards of conduct when dealing with tourists and visitors, and ensuring that all their rights are protected,” says the circular issued yesterday by the QTA.
“In line with our authentic Qatari culture, we urge you to extend a helping hand to tourists and visitors, regardless of their origin or nationality, so that all visitors to Qatar can experience the best of our nation’s hospitality regardless of background,” it added.
The circular has also asked hotels to help guests who need to change or cancel their reservations due to the ongoing situation.
“We are confident that you will continue to fulfill your role as ambassadors to Qatar and the traditional values of hospitality that our people are renowned for,” it says.
It has also referred to the United Nations World Tourism Organization (UNWTO) Global Code of Ethics for Tourism, regarding rights of tourists.
The UNWTO Global Code of Ethics for Tourism sets out certain obligations with respect to visitors and the tourism industry, including respecting diverse cultures, facilitating visitors’ access to information needed during their visit, creating a safe environment, and protecting visitors during crisis.
The Global Code of Ethics for Tourism is UNWTO’s core policy document that serves as a blueprint for the development of sustainable tourism. Adopted in 1999 by the UNWTO General Assembly and endorsed by the United Nations General Assembly in 2001, it is intended to guide the development of tourism in a way that maximises the socio-economic benefits of the sector, while mitigating any negative impacts on society.