Consumer protection law No. 8/2008 Thursday, 04 November 2010 03:08

Basic consumer rights are guaranteed under the provisions of this law, which prohibits any person to sign an agreement or engage in any activity that would prejudice those rights and in particular the following rights:

1. The right to health and safety when using ordinarily the goods and services.

2. The right to access to information and correct data about the goods and services purchased by, used by or provided to him.

3. The right to free choice of goods and services which meet the quality requirements.

4. The right to respect religious values, customs and traditions.

5. The right to access to knowledge on the protection of legitimate rights and interests.

6. The right to participate in associations, private institutions, boards and commissions related to the protection of the consumer.

7 . The right to file lawsuits for anything that might prejudice the consumer’s rights or damage or restrict them.

This is without prejudice to the international conventions to which the State is a signatory.

The consumer has the right to obtain a fair compensation for the damage he had or his money as a result of the purchase or use of goods or services received. Any agreement is null and void, unless it considers this.

Taking into account the provisions of Law No. 12/2004 on associations and private institutions, associations may be established for consumer protection with the following aims:

1. Providing the consumer with information and raising his awareness.

2. Contributing to the rationalization of consumption and household spending.

3. Expressing the consumers’ point of view to the relevant official bodies and reporting practices harmful to the interests of them and requesting intervention to stop such practices when appropriate.

4. Contributing to create a relationship of trust and cooperation between the consumer and the provider as well as participating in dialogue and consultation with stakeholders.

5. Defending the interests of the consumer.

6. Conducting studies and researches related to consumer.