Consumer protection law No. 8/2008 Thursday, 11 November 2010 03:19

The provider shall be obliged to return the merchandise and paying back its value, replace or repair it without consideration in case of discovering any fault or if they are not complied with the decided standards or the thing on which the agreement has been made.

Selling, offering, presenting, promoting or advertising any damaged or rotten merchandises shall be prohibited. The merchandise is considered as damaged or rotten if it is not complied with decided standards or not valid for use or expired.

Provider, once offering any merchandise for circulation, shall be obliged to state on its cover or packing clearly the merchandise’s type, nature, ingredients and all relevant data as per the executive regulation of this Law.

If the use of this merchandise results in a danger, the provider should warn about that clearly.

The provider shall be prohibited to specify, advertise or offer the merchandise with false or misleading data.

Provider, once offering any merchandise for circulation, shall be obliged to write down the price clearly or indicate it prominently in the place of merchandise. The consumer shall have the right to obtain the dated invoice indicating the merchandise type, price and quantity along with any other date determined by the executive regulation of this Law.

Some merchandises may, by a decision of the competent department, determine to be advertised to allow the consumer to know their prices clearly and specifically.

Subject to the provisions of Article (8) of 2002, concerning the regulation of business of trading agents, each trading agent or distributer shall be obliged to execute all guarantees provided by the producer or the principal of the merchandise.

Should the execution of the guarantees provided for in the previous paragraph exceed fifteen days, the agent or distributer shall be obliged to provide similar merchandise for the consumer to be used without consideration until the execution of the guarantees.

Subject to the provisions of Law No. (19) of 2006, concerning the protection of competition and banning monopolistic practices, the provider may not conceal, refrain from any merchandise for the purpose of controlling the market price or impose the purchase of specific quantities, purchase of other merchandise with it or to get higher price than its offered price.

Article 11

Provider should indicate clearly the provided service data, features, specifications and prices.

It shall also be obliged to warrant the service provided during a period in conformity with the such service nature and to return the amount paid by the service user or provide the service again correctly.

Article 12

Provider shall be obliged to include in its contracts the obligation to repair, maintain or after sale service and to return the merchandise within a specific period from the emergence of the fault.

Article 13

Provider shall warrant that the merchandise or the service provided to the consumer shall be complied with the declared adopted standards. They shall be also accountable for incompliance with the conditions relating to public health and safety.