Some iPhone X users say they can't activate their new devices
04 Nov 2017 - 0:11
By Mark Gurman / Bloomberg
Some iPhone X customers said they can’t activate their new devices, a potential hiccup for Apple Inc.’s most important product launch in years.
One of the first steps in the activation process requires connecting the phone to customers’ chosen wireless carrier. Those connections aren’t working for some people, essentially making their devices unusable, according to multiple complaints on Twitter.
"Your iPhone could not be activated because the activation server is temporarily unavailable," a message displayed on those phones read. "Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes." Apple did not respond to a request for comment on Friday.
The iPhone X went on sale Friday, and huge lines formed outside Apple stores around the world as people sought to be among the first to try them out.
Some users on Twitter reported success by calling their carrier’s technical support hotline and having their device manually activated by the telecom company’s customer service representative. Others activated their new phones by swapping in their old SIM card.
"Been trying to activate my iPhone X for over an hour but keeps saying the activation server is unavailable," one wrote in a tweet to their carrier, AT&T Inc. Another tweeted that they tried activating their phone 200 times with no luck. Complaints were from both AT&T and Verizon Communications Inc. customers. Those wireless network companies didn’t immediately respond to requests for comment on Friday afternoon.
Activation issues affected the launch of early iPhone models, but have been rare since the first few generations of the device. The problems may stem from carrier activation servers being slammed by all the new iPhone X users, which could imply especially strong demand.