DOHA: Qatar General Electricity and Water Corporation (Kahramaa) has launched a new service on its mobile app to get feedback directly from customers about its services.
The Shoot & Send service aims to set up direct communication with customers to receive complaints and suggestions from them quickly.
To avail of the service, customers must download ‘Kahramaa’ app on smartphones, opt language and ‘Contact Us’. They will have options to request ‘Suggestion’ or ‘Complaint’. To send a suggestion, they have to enter data (name, phone number, email) and to lodge a complaint they may select the option according to the complaint type whether it relates to reading meters or electricity and water emergency.
The user has to record the electricity and water number that existed on the external wall of his house and fill in other information and attach a ‘Shoot’.
In case of information about a violation, the user must go to ‘Contact Us’ service, select ‘Complaint’ as a request type and choose ‘Others’ as a complaint type and mention the violation’s site with details.
