Qatar Airways congratulates HIA on winning ‘5-Star Airport’ award
07 Jan 2017 - 22:43
Qatar Airways congratulated Hamad International Airport (HIA), the airline’s home hub, on achieving the coveted ‘5-Star Airport’ award by Skytrax, the London-based aviation institute and the gold standard for conveying the passenger’s voice in airport and airline rankings.
The Airport Quality ranking covers front-line areas for departures, arrival and transfer, including airport facilities, customer service, security, immigration, shop outlets and food and beverage facilities.
Only six airports in the world hold this prestigious title, including Singapore, Seoul, Hong Kong, Tokyo-Haneda, Munich, and now Hamad International Airport.
“This just proves that Qatar Airways passengers enjoy a 5-Star experience on the ground in our Doha home, as well as in the air in our thoroughly modern fleet,” said Akbar Al Baker, Qatar Airways Group Chief Executive.
“We are thrilled to have received this well-deserved accolade, and on behalf of Qatar Airways I would like to offer congratulations to everyone involved in making this exquisite airport a reality. HIA is built around what is most important for our passengers — convenience and service, delivered in a setting that is more than just thoughtful and welcoming, but beautiful as well. The Qatar Airways experience is truly replicated in this stunning building, and we are now more proud than ever to call it our home.”
The Skytrax World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The survey and awards process is totally independent and guaranteed free of any airport influence or interference in final results.
The World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travellers, and included 410 airports worldwide.
The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product — from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.