Doha, Qatar: The Ministry of Endowments and Islamic Affairs' (Awqaf) Human Resources Department has concluded the first phase of a sign language training program designed for customer service and frontline staff. The program aims to enable effective communication with the deaf, the hard of hearing, and individuals with speech difficulties, thereby enhancing the quality of services provided to this demographic.
The comprehensive training program targets 26 administrative staff members from the Ministry and is conducted in two phases; the first took place from Oct. 4 to 8, while the second is scheduled for Oct. 18 to 22.
A period of practical field application is included between the two phases, allowing participants to directly apply the skills they have acquired within the workplace.
The program’s implementation aligns with the Ministry’s strategic objectives to develop human capital and embed values of inclusivity and social integration. It also supports the goals of the Qatar National Vision 2030, which seeks to build a cohesive society that empowers persons with disabilities and facilitates their access to government services.
In this context, Director of the Human Resources Department at the Ministry of Endowments and Islamic Affairs Mohammed Hassan Al Malki noted that investing in employee skill development is a cornerstone of achieving institutional excellence. He highlighted that the program focuses on practical application and direct communication, while also providing digital reference materials to ensure the sustainability of the knowledge gained. The training is supervised by expert Mohammed Ali Al-Banali, accredited by the Arab Union for Organizations Working in the Care of the Deaf, with the participation of personnel from key ministry departments, including Financial and Administrative Affairs, Islamic Affairs, Human Resources, Zakat Affairs, Mosques, and the General Directorate of Endowments (Awqaf).
