Assistant Managing Director Operations and Clinical Affairs at PHCC, Dr Samya Abdulla
Doha, Qatar: As part of an ongoing public healthcare sector campaign aimed at educating the public on emergency and urgent healthcare services in Qatar, led by the Ministry of Public Health (MOPH), Primary Health Care Corporation (PHCC), and Hamad Medical Corporation (HMC), PHCC is highlighting the vital role of urgent care services in ensuring patients receive the right care, at the right place, and at the right time.
Urgent care services are designed to support patients with urgent but non life threatening medical conditions, helping them access timely treatment closer to their community while supporting the efficient functioning of hospital emergency departments. By strengthening public understanding of urgent care services, the campaign encourages informed decision making and promotes the appropriate use of healthcare resources across the system.
PHCC plays a central role in delivering urgent care across Qatar through a network of soon to be 15 health centres providing 24hour urgent care services nationwide. These services are available to patients registered at any PHCC health centre and are delivered within the primary care scope, ensuring accessible, safe, and high quality care for urgent medical needs.
Assistant Managing Director Operations and Clinical Affairs at PHCC, Dr Samya Abdulla said, “Urgent care services are a vital part of our community based healthcare model. Through PHCC’s 24hour urgent care services across our health centres, we ensure patients with urgent but nonlife threatening conditions receive timely, high quality care close to home. This supports better patient flow across the health system and allows emergency departments to focus on the most critical cases.”
As part of the continued expansion of services, Al Khor Health Center will begin delivering urgent care services for both adults and pediatrics effective 21 May 2026. In addition, pediatric urgent care services will be introduced at Rawdat Al Khail Health Center from the same date.
With this expansion, urgent care services across PHCC will be available at 15 Adult Urgent Care Health Centres - Al Kaaban, Gharafat Al Rayyan, Al Sheehaniya, Al Ruwais, Abu Baker Al Siddiq, Umm Salal, Muaither, Rawdat Al Khail, Al Mashaf, Al Sadd, Leabaib, Al Wajbah, Al Thumama, Al Karaana and Al Khor (effective 21 May).
10 Pediatric Urgent Care Health Centres in Al Ruwais, Muaither, Umm Salal, Leabaib, Al Mashaf, Al Wajbah, Al Thumama, Al Sadd, Rawdat Al Khail (effective 21 May) and Al Khor (effective 21 May).
PHCC urgent care units are equipped to assess and manage a wide range of non life threatening conditions, including minor burns, sprains, severe headache or earache, high fever, dehydration, and dizziness.
The availability of round the clock urgent care within PHCC health centres supports consistent access to medical services within the community and reduces unnecessary visits to hospital emergency departments for conditions that can be managed safely and effectively in a primary care setting. This approach improves patient flow across the healthcare system and allows emergency departments to remain focused on critical and lifesaving cases.
In addition to in person services, PHCC offers an Urgent Consultation Service by telephone, available seven days a week from 7am to 11pm. By calling 16000, selecting PHCC, and choosing option 2, patients can speak to a clinician for guidance and advice on the most appropriate next steps for their condition, further supporting informed use of urgent and emergency care services. Between 11pm-7am , a nurse led telephone triage service operates daily to ensure continuous support.
The service offers both routine and urgent medical consultations, in addition to ophthalmology services, through telephone and video consultations.
