Doha, Qatar: Qatar General Electricity and Water Corporation (Kahramaa) has announced the launch of a comprehensive Customer Satisfaction Survey for 2026, aimed at evaluating the quality of services provided across the State of Qatar.
This initiative reflects Kahramaa’s ongoing commitment to placing the customers at the center of its decision-making process, with the goal of achieving and maintaining the highest standards of service excellence.
The Corporation emphasized the importance of this annual, broad-based survey as a key mechanism for capturing customer insights and feedback. It enables Kahramaa launches comprehensive Customer Satisfaction Survey 2026 to stay attuned to evolving customer expectations and to support its continuous efforts to enhance service quality and overall customer experience.
In addition, the survey provides valuable insights into customer perceptions, measures confidence in the services delivered, and helps identify areas for improvement.
It also supports aligning service delivery with best international practices, ultimately strengthening customer satisfaction. The survey is scheduled to be conducted over an extended period from July to November 2026.
Kahramaa has collaborated with Nielsen Consultancy to design and implement the survey, with the firm authorized to conduct the survey on behalf of the Corporation. The survey covers all customer segments, including residential, commercial, corporate, and bulk/industrial customers.
Furthermore, it seeks input from licensed electrical consultants and contractors who act on behalf of customers during building permit and service connection processes. This approach provides valuable insights into Kahramaa’s performance and efficiency in these key areas.
Dheya Saad Al-Naimi, Director of the Planning and Quality Department, highlighted the importance of the Customer Satisfaction Survey as a key pillar in guiding the Corporation’s strategies and projects.
She reaffirmed Kahramaa’s commitment to continuously enhancing its services and delivering a seamless, high-quality experience that aligns with the State of Qatar’s dynamic development and its regional and global leadership in public services.
Al-Naimi added, “In designing this survey, we have focused on establishing a comprehensive assessment framework to measure satisfaction levels across all key services provided by Kahramaa, through multiple service channels, including customer service centers, call centers, and digital channels. This approach enables us to gain a holistic understanding of our performance in meeting customer expectations and delivering services of the highest standard.”
As a leading government service provider at both the regional and global levels, Kahramaa has established a corporate management model that serves as a benchmark for effective governance within Qatar’s public sector.
